Before you call or write
Please help us save time and effort and check all available documentation before asking for help. We are IT guys, too, we know it is a lot easier to pick up the phone. Nonetheless we kindly ask you to read the *Getting started section and the Troubleshooting part.
Support request are welcome in e-mail: [email protected]
Please include as many of the following as possible to get the best possible support:
- Thorough description of your issue
- Any ID-s you have, such as account e-mail, shop name, transaction ID, etc.
- Don't forget to state which server are you using: Live or Sandbox
- The JSON that you submitted and did not work
- A screenshot, if relevant
- Your phone number or Skype, so we can call you with questions
In urgent or extreme cases, if all else fails, you can call +36 30 821 43 56 during working hours CET.
Account management for business
With business or legal questions, please contact our experts listed on the bottom of the merchant page: https://www.barion.com/en/merchants/
Our European developer group is just kicking off, you can join at https://www.facebook.com/groups/bariondeveloperseurope/