Support: Difference between revisions
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=Before you | =Before you contact us= | ||
We are IT guys, too, we know it is a lot easier to write an email. Help us save time and effort and check all available documentation before asking for help, specifically, read the [[Getting_started|Getting started]] and the [[troubleshooting|Troubleshooting]] parts. Accessing [[Payment history dashboard|your Barion shop's payment history]] can also help. | |||
=E-mail= | =E-mail= | ||
Send your support requests to [mailto:[email protected] [email protected]] | |||
Include the following so we can provide the most effective support: | |||
* | *Detailed description of your issue. | ||
*Any | *Any IDs you have, such as account e-mail, shop name, transaction ID, and so on. | ||
* | *Whether you are using Live or Sandbox environment. | ||
*The JSON that you submitted and did not work | *The JSON that you submitted and did not work. | ||
*A screenshot, if relevant | *A screenshot, if relevant. | ||
*Your phone number or Skype, so we can call you with questions | *Your phone number or Skype/Zoom, so we can call you with questions. | ||
=Account management for business= | =Account management for business= | ||
With business or legal questions, | With business or legal questions, contact our experts listed at the bottom of the [https://www.barion.com/en/merchants/ merchant page]. | ||
=Facebook group= | =Facebook group= | ||
Our international developer group with several hundreds of members is at [https://www.facebook.com/groups/bariondevelopers the Developers page] | |||
=Barion status page= | |||
If you want to see the real-time status of Barion, subscribe to updates at [https://status.barion.com our status page] | |||
=Discord server= | |||
Join the Barion Discord community [https://discord.gg/Wq4g7TBACd our server]. | |||
Latest revision as of 19:15, 13 May 2024
Getting support
Before you contact us
We are IT guys, too, we know it is a lot easier to write an email. Help us save time and effort and check all available documentation before asking for help, specifically, read the Getting started and the Troubleshooting parts. Accessing your Barion shop's payment history can also help.
Send your support requests to [email protected]
Include the following so we can provide the most effective support:
- Detailed description of your issue.
- Any IDs you have, such as account e-mail, shop name, transaction ID, and so on.
- Whether you are using Live or Sandbox environment.
- The JSON that you submitted and did not work.
- A screenshot, if relevant.
- Your phone number or Skype/Zoom, so we can call you with questions.
Account management for business
With business or legal questions, contact our experts listed at the bottom of the merchant page.
Facebook group
Our international developer group with several hundreds of members is at the Developers page
Barion status page
If you want to see the real-time status of Barion, subscribe to updates at our status page
Discord server
Join the Barion Discord community our server.