Latest revision as of 19:15, 13 May 2024

Getting support

Before you contact us

We are IT guys, too, we know it is a lot easier to write an email. Help us save time and effort and check all available documentation before asking for help, specifically, read the Getting started and the Troubleshooting parts. Accessing your Barion shop's payment history can also help.

E-mail

Send your support requests to [email protected]

Include the following so we can provide the most effective support:

Detailed description of your issue.
Any IDs you have, such as account e-mail, shop name, transaction ID, and so on.
Whether you are using Live or Sandbox environment.
The JSON that you submitted and did not work.
A screenshot, if relevant.
Your phone number or Skype/Zoom, so we can call you with questions.

Account management for business

With business or legal questions, contact our experts listed at the bottom of the merchant page.

Facebook group

Our international developer group with several hundreds of members is at the Developers page

Barion status page

If you want to see the real-time status of Barion, subscribe to updates at our status page

Discord server

Join the Barion Discord community our server.

@@ Line 5: / Line 5: @@
 |}
-=Before you call or write=
+=Before you contact us=
-Please help us save time and effort and check all available documentation before asking for help. We are IT guys, too, we know it is a lot easier to pick up the phone. Nonetheless we kindly ask you to read the [[Getting_started|Getting started]] section and the [[troubleshooting|Troubleshooting]] part.
+We are IT guys, too, we know it is a lot easier to write an email. Help us save time and effort and check all available documentation before asking for help, specifically, read the [[Getting_started|Getting started]] and the [[troubleshooting|Troubleshooting]] parts. Accessing [[Payment history dashboard|your Barion shop's payment history]] can also help.
 =E-mail=
-Support request are welcome in e-mail: [mailto:[email protected] [email protected]]
+Send your support requests to [mailto:[email protected] [email protected]]
-Please include as many of the following as possible to get the best possible support:
+Include the following so we can provide the most effective support:
-*Thorough description of your issue
+*Detailed description of your issue.
-*Any ID-s you have, such as account e-mail, shop name, transaction ID, etc.
+*Any IDs you have, such as account e-mail, shop name, transaction ID, and so on.
-*Don't forget to state which server are you using: Live or Sandbox
+*Whether you are using Live or Sandbox environment.
-*The JSON that you submitted and did not work
+*The JSON that you submitted and did not work.
-*A screenshot, if relevant
+*A screenshot, if relevant.
-*Your phone number or Skype, so we can call you with questions
+*Your phone number or Skype/Zoom, so we can call you with questions.
-=Phone=
-In urgent or extreme cases, if all else fails, you can call +36 30 821 43 56 during working hours CET.
 =Account management for business=
-With business or legal questions, please contact our experts listed on the bottom of the [https://www.barion.com/en/merchants/ merchant page].
+With business or legal questions, contact our experts listed at the bottom of the [https://www.barion.com/en/merchants/ merchant page].
 =Facebook group=
-Our European developer group is just kicking off, you can join at https://www.facebook.com/groups/bariondeveloperseurope/
+Our international developer group with several hundreds of members is at [https://www.facebook.com/groups/bariondevelopers the Developers page]
+=Barion status page=
+If you want to see the real-time status of Barion, subscribe to updates at [https://status.barion.com our status page]
+=Discord server=
+Join the Barion Discord community [https://discord.gg/Wq4g7TBACd our server].

Support: Difference between revisions