Support: Difference between revisions
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=Before you call or write= | =Before you call or write= | ||
Please help us save time and effort and check all available documentation before asking for help. We are IT guys, too, we know it is a lot easier to pick up the phone. Nonetheless we kindly ask you to read the [[Getting-Started| | Please help us save time and effort and check all available documentation before asking for help. We are IT guys, too, we know it is a lot easier to pick up the phone. Nonetheless we kindly ask you to read the [[Getting-Started|Getting_started]] section and the [[troubleshooting|Troubleshooting]] part. | ||
=E-mail= | =E-mail= | ||
Revision as of 09:32, 6 February 2017
Getting support
Before you call or write
Please help us save time and effort and check all available documentation before asking for help. We are IT guys, too, we know it is a lot easier to pick up the phone. Nonetheless we kindly ask you to read the Getting_started section and the Troubleshooting part.
Support request are welcome in e-mail: [email protected]
Please include as many of the following as possible to get the best possible support:
- Thorough description of your issue
- Any ID-s you have, such as account e-mail, shop name, transaction ID, etc.
- Don't forget to state which server are you using: Live or Sandbox
- The JSON that you submitted and did not work
- A screenshot, if relevant
- Your phone number or Skype, so we can call you with questions
Phone
In urgent or extreme cases, if all else fails, you can call +36 30 821 43 56 during working hours CET.
Account management for business
With business or legal questions, please contact our experts listed on the bottom of the merchant page: https://www.barion.com/en/merchants/
Facebook group
Our European developer group is just kicking off, you can join at https://www.facebook.com/groups/bariondeveloperseurope/