Support

Getting support

Before you write

Please help us save time and effort and check all available documentation before asking for help. We are IT guys, too, we know it is a lot easier to write an email. Nonetheless we kindly ask you to read the Getting started section and the Troubleshooting part.

E-mail

Support request are welcome in e-mail: [email protected]

Please include as many of the following as possible to get the best possible support:

• Thorough description of your issue
• Any ID-s you have, such as account e-mail, shop name, transaction ID, etc.
• Don't forget to state which server are you using: Live or Sandbox
• The JSON that you submitted and did not work
• A screenshot, if relevant
• Your phone number or Skype, so we can call you with questions

Account management for business

With business or legal questions, please contact our experts listed on the bottom of the merchant page.

Facebook group

Our international developer group with several hundreds of members is at https://www.facebook.com/groups/bariondevelopers