Getting support

Before you call or write

Please help us save time and effort and check all available documentation before asking for help. We are IT guys, too, we know it is a lot easier to pick up the phone. Nonetheless we kindly ask you to read the Getting started section and the Troubleshooting part.

E-mail

Support request are welcome in e-mail: [email protected]

Please include as many of the following as possible to get the best possible support:

Thorough description of your issue
Any ID-s you have, such as account e-mail, shop name, transaction ID, etc.
Don't forget to state which server are you using: Live or Sandbox
The JSON that you submitted and did not work
A screenshot, if relevant
Your phone number or Skype, so we can call you with questions

Phone

In urgent or extreme cases, if all else fails, you can call +36 30 821 43 56 during working hours CET.

Account management for business

With business or legal questions, please contact our experts listed on the bottom of the merchant page.

Facebook group

Our European developer group is just kicking off, you can join at https://www.facebook.com/groups/bariondeveloperseurope/

Support